Refund & Cancellation Policy

• All purchases of digital products are generally final once the file has been delivered or downloaded.
• If a product is faulty, undelivered, or significantly different from what was described, we will fix it or refund you in full.
• Requests must be raised within 7 days of purchase.

SkillSquare sells digital products — ebooks, PDFs, templates, notes, prompt packs, checklists, Excel and Notion templates, and bundles. The moment payment is successful, you get instant access to download the files from your library. Under the Consumer Protection (E-Commerce) Rules, 2020 and standard industry practice for digital downloads, the right of withdrawal does not apply once you have accessed or downloaded a product.

We will review a refund or replacement when:

• Your payment was successfully charged but the order does not appear in your library and our support team cannot deliver it.
• The file is corrupted, incomplete or unreadable and we are unable to provide a working replacement.
• You were charged twice for the same order due to a technical error.
• The product is materially different from what was described on the product page.

• You changed your mind after downloading the file.
• You no longer need the product, or you bought it by mistake.
• The product did not meet a personal expectation that was not described on the product page (e.g. expected results, income, outcomes).
• You are unable to open the file because you do not have a compatible app (e.g. Microsoft Excel, Notion, a PDF reader). System requirements are listed on each product page.
• The refund request is made more than 7 days after purchase.
• The order was placed using a coupon that explicitly stated “no refunds”.

1. Email hello@skillsquare.in from the email used to place the order.
2. Include your order ID, the product name and a clear description of the issue (screenshots help).
3. Our team will respond within 2 business days and try to resolve the issue first. If a refund is approved, it will be processed via the original Razorpay payment method.

Approved refunds are initiated within 3 business days. The amount typically reaches your account within 5–10 business days, depending on your bank, card network or UPI app. Razorpay sends an email and SMS update once the refund is processed.

Please contact us first — we are friendly and happy to help. Filing a chargeback with your bank without first contacting us may lead to your account being suspended and access to your purchased products being revoked. By purchasing, you agree to resolve disputes with us in good faith.

For any refund question, email hello@skillsquare.in or use our contact form. We reply within 24 hours on business days.